Refund policy
We want you to love your purchase from Southern Glitz Boutique. If you are not entirely satisfied, we are here to help.
1. Returns
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You have 30 calendar days from the date you received your item to initiate a return.
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To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
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Non-returnable items: Gift cards, downloadable software, and intimate apparel (e.g., undergarments) are final sale and cannot be returned unless faulty.
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To initiate a return, please contact us at contact@southernglitzboutique.shop with your order number and reason for return. We will provide you with a return authorization and instructions.
2. Return Shipping Costs
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Customer Responsibility: You will be responsible for paying the shipping costs for returning your item, unless the return is due to our error (e.g., wrong item sent, defective product).
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Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Refunds
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5-10 business days.
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Late or missing refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company (it may take some time before your refund is officially posted). If you’ve done all of this and you still have not received your refund, please contact us at contact@southernglitzboutique.shop.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at contact@southernglitzboutique.shop and we will guide you through the process.
5. Sale Items
Only regular priced items may be refunded. Sale items are final sale and cannot be refunded unless they are faulty.
6. Contact Us
For any questions regarding returns, please contact us at:
Business Hours: 9:00am - 5:00pm/Monday-Friday
Business Name: Southern Glitz Boutique
Business Number: +1 903-887-1771
Business Mail: contact@southernglitzboutique.shop
Business Address: 1100 N Third St, Mabank, TX 75147, United States.