Frequently Asked Questions

We want your shopping experience at Southern Glitz Boutique to be as smooth as possible. Below are answers to our most frequently asked questions. If you don't see your question here, please don't hesitate to contact us.

Orders & Shipping

1. How do I place an order?
Simply browse our collections, select the items you love, choose your size/color (if applicable), and click "Add to Cart." When you're ready, proceed to checkout, enter your shipping and payment information, and confirm your order. You will receive an order confirmation email shortly after.

2. How long does it take to process my order?
Orders are typically processed within 1-3 business days (excluding weekends and holidays). You will receive a shipping confirmation email with tracking information once your order leaves our warehouse.

3. How long does shipping take?
We offer FREE standard shipping on all orders within the United States. Standard delivery usually takes 5-10 business days after your order has been shipped. Expedited shipping options are available at checkout for faster delivery.

4. Do you ship internationally?
Currently, we only ship within the United States. We hope to expand our shipping destinations in the future.

5. How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number on the carrier's website (e.g., USPS, UPS) to track your package's journey.

6. Can I change or cancel my order after it's placed?
If you need to modify or cancel your order, please contact us immediately at contact@southernglitzboutique.shop or +1 903-887-1771. We will do our best to accommodate your request. However, if your order has already been processed and shipped, we cannot cancel it. In that case, please refer to our Return & Refund Policy once you receive the item.

Returns & Refunds

7. What is your return policy?
We accept returns within 30 calendar days from the date you receive your item. To be eligible, items must be unused, unworn, and in their original condition with all tags attached. Please visit our full Return & Refund Policy page for complete details.

8. How do I start a return?
To initiate a return, please send an email to contact@southernglitzboutique.shop with your order number and reason for return. We will provide you with a return authorization and instructions on where to send your package.

9. Who pays for return shipping?
Return shipping costs are the customer's responsibility unless the return is due to an error on our part (e.g., wrong item sent, defective product). If approved for a return, the cost of return shipping will be deducted from your refund.

10. How long does it take to get my refund?
Once we receive and inspect your return, we will notify you of the approval or rejection. If approved, your refund will be processed and a credit will be applied to your original method of payment within 5-10 business days.

11. Can I exchange an item?
We only replace items if they are defective or damaged. If you need a different size or color, please initiate a return for your original item and place a new order for the desired item.

Payment & Billing

12. What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), as well as digital wallets like PayPal, Shop Pay, Apple Pay, Google Pay .

13. Is my payment information secure?
Yes! We take security very seriously. Our website uses Secure Socket Layer (SSL) technology to encrypt all sensitive payment information. We do not store your full credit card details on our servers. Please see our full Payment Policy for more details.

14. What currency are your prices in?
All prices on our website are listed in United States Dollars (USD) .

15. Will I be charged sales tax?
Sales tax is applied to orders shipped to addresses within the State of  Texas . The tax amount will be calculated and displayed at checkout.

Products & Sizing

16. Are the colors of your products accurate?
We strive to display the colors of our products as accurately as possible. However, please note that the color you see on your screen may vary slightly depending on your monitor or device settings.

17. Do you restock sold-out items?
We regularly restock popular items. If you see something you like that is sold out, please check back on our website or follow us on social media for restock announcements.

18. How do I find the right size?
For apparel items, please refer to the sizing chart available on each product page. If you need further assistance, feel free to contact us with your measurements, and we'll be happy to help you choose the best fit.

Account & Website

19. Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to save your shipping information, track orders easily, and view your order history.

20. How do I contact you?
We're here to help! You can reach us through the following channels:

  • Email: contact@southernglitzboutique.shop

  • Phone: +1 903-887-1771

  • Business Address: 1100 N 3rd St, Mabank, TX 75147, United States

Our customer service hours are Monday-Friday, 9:00 AM – 5:00 PM CST.